What to Expect

Meet and Greet Consultation

Join us for a meet-and-greet consultation where we will take the time to understand your reasons for seeking therapy, considering your physical and mental well-being. Our conversation will focus on your goals and expectations from therapy, with our approach tailored specifically to meet your needs. Your comfort and trust in the therapeutic process are our top priorities. If it turns out that our therapist may not be the best fit for you, we will gladly provide referrals to other professionals who may better address your concerns. Your feedback and preferences regarding your therapist are valued, and we are dedicated to accommodating your requests to ensure you receive the support you need.

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Duration and frequency of sessions

We typically schedule weekly 50-minute sessions to maintain consistent progress in therapy, but we are flexible and willing to adjust session frequency or duration based on your requirements. The treatment plan, including session frequency and duration, will be thoroughly discussed during our initial consultation and revisited as needed throughout your therapy journey. Establishing a regular day and time for sessions can help create a structured routine and support your progress. While regular attendance is important, we understand that life can be unpredictable, and we are prepared to work with you to find suitable solutions when regular sessions are not possible.

 

Private Health Insurance

We recommend contacting your provider regarding private health insurance to understand your coverage. Our practice accepts insurance from reputable companies such as Blue Cross, Great-West Life, Manulife, and SunLife. For added convenience, we also offer direct billing services with Canada Life, Blue Cross, and Green Shield. Understanding your insurance coverage details can simplify the billing process and help you maximize the benefits available for therapy services. If you need assistance or clarification regarding your coverage, don't hesitate to contact your insurance provider or us. We are here to help you navigate the insurance process and ensure you receive the necessary care. 

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Fees for Service 

Please be advised that psychotherapy services are not covered by the Ontario Health Insurance Plan (OHIP) unless administered by a psychiatrist or a general practitioner MD conducting psychotherapy. Our clinic's rates are in line with the current mid-range in Toronto. Your therapist will discuss fees during the intake interview and inform you of any changes to the agreed-upon fee. We strive to offer affordable psychotherapy services to our clients, though please be aware that HST is exempted from these services. If you have any questions or concerns about fees or billing, don't hesitate to ask for clarification and assistance.

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How to Pay

Mental health service payments are due after each session, and a receipt will be provided upon payment. Keeping this receipt for potential insurance claims or tax purposes is recommended, if applicable. If you plan to seek reimbursement from your insurance provider, you should submit your receipt after each session as advised. Payment can be made using cash, credit card, debit card, e-transfer, or check at the end of your session, with a receipt issued promptly. Our goal is to make the payment process convenient and transparent for our clients, and we are here to address any questions or issues you may have regarding payment methods or receipts.

 

Prime Psychotherapy accepts referrals from:

Individuals (self-referrals) and Health professionals (physicians, case managers, physiotherapists)

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