Privacy Policy

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Prime Psychotherapy is committed to maintaining the confidentiality of our clients. This Privacy Policy outlines the procedures for collecting, using, disclosing, and protecting your personal information when you use phone calls or text messages to communicate about treatment, appointment scheduling, and cancellation policies. By engaging in phone calls or text messaging with us, you consent to the practices explained in this policy.

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Information We Collect

When using phone calls or text messages for communication, we may collect the following types of information:
Phone Number: Your mobile phone number is collected to facilitate phone calls or send text messages about your treatment, appointment scheduling, and cancellations.
Message Content: The messages exchanged during our communication are collected.
Consent Information: Your consent information will be stored if you engage in phone calls or receive text messages from us.

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Use of Your Information

We use the information collected to communicate with you about your treatment and appointments. We also send you text messages about your treatment, appointment reminders, and important updates to ensure compliance with applicable laws and regulations.

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Sharing Your Information

We do not disclose your personal information to third parties except in the following circumstances:
When required by law, such as in response to a legal request, court order, or government agency.
When necessary for trusted third-party vendors who adhere to our privacy standards.

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Data Security

We employ reasonable and appropriate security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

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Opting Out

You have the right to opt out of receiving text messages or engaging in phone calls with us at any time. To do so, please inform your therapist or our administrative staff.

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Children's Privacy

Our phone calls and text messaging services are not intended for individuals under 16. We do not knowingly engage in phone calls or collect personal information from individuals under 16.

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Changes to this Policy
We retain the right to update or modify this Privacy Policy. You will be notified of any changes during your next session or through other means of communication.

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Please review this Privacy Policy regularly to stay informed about how we protect your information. Your continued engagement in phone calls or text messaging with us constitutes acceptance of any changes or updates to this policy.

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